Course
Synopsis
The role of the modern consultant is undergoing a revolutionary change.
The need to deliver comprehensive business solutions combined with emerging
technologies has resulted in a fundamental shift in the roles and responsibilities
of the consultant. Technical professionals are now required to perform
as business partners and consultants in addition to their traditional
roles of systems developers and service providers.
This seminar teaches the advanced skills and techniques required to
transform traditional systems developers and professional services providers
into effective technical and business consultants.
Consulting requires that the consultant view themselves in a new light.
This seminar begins by exploring and
outlining the importance of consulting concepts and how each consultant
can develop a unique strategy for offering and delivering services to
their clients. The roles, responsibilities, and methods of successful
consultants are presented and discussed in roundtable sessions.
To perform as a technically-based consultant, new or improved skills
are required. To fortify the abilities and
effectiveness of professionals, this seminar teaches client needs analysis,
active listening, meeting management,
proposal and report writing.
Developing consulting skills which result in collaborative partnerships
between
clients and consultants is the goal and focus of this seminar.
Course Contents
During the course of this three day seminar each attendee will learn
the importance of consulting methods when
developing information technology solutions with clients.
Goals of the Course
Our focus is to insure that professional services providers see themselves
as an integral part of the consulting life cycle rather than simply
a hired resource. Through lecture and discussion, the attendees will
learn:
The Role of a Consultant
Methods and Practices used by Successful Consultants
How to Plan a Consulting Engagement
Effective Listening and Feedback Skills
Planning and Conducting Effective Meetings
Documenting Client Needs
How to Prepare a Written Proposal
How to Obtain Client Feedback and Manage Issues
Instructional Focus
Additionally, other key topics will be addressed:
• Establishing and Maintaining a Professional Consulting Image
• Handling a Technical Interview
• Avenues for Developing Proper Social Relationships With Clients
• Common Consulting Pitfalls and How to Avoid Them
• Identifying and Proposing Incremental or Follow-on Business
Opportunities
• Gaining and Maintaining Client Acceptance and Trust
• Ensuring Project Success through Continued Consulting Support
Logistics
Class duration is variable, standard class is 3 days.
Course contents may be customized to meet your company needs.
Extensive instructional materials are provided.
This course is offered as in-house training or webcast.
Audience
Business Analysts
System Analysts
Business and End Users
Information Technology or Software Development Project Managers
Product Managers and Product Implementation Teams
Information Technology Managers & Supervisors
System Developers and Project Team Members
Consultants and Project Auditors
Any professional requiring a sound knowledge of internal consulting
techniques.
This course is designed primarily for persons working in an external
consultant capacity.