COURSE SYNOPSIS

This course will address the processes by which a Business Analyst can work with a client to elicit business or design requirements. During the class, the student will learn about elicitation and research approaches, various interaction techniques, and how to define and document the business domain of a project. As part of this course, the student will understand how to analyze and document a model of the current system.

The student will understand how to elicit and assess information, interviewing techniques, how to facilitate collaborative sessions, how to conduct observation of process and personnel.

Additionally, techniques will be present for conflict resolution, how to work with non-cooperative clients, how to apply abstract or non-linear thinking techniques.

BABOK REFERENCE

This course addresses and expands Section 4.2.

COURSE OUTLINE

TBD

TOPICS

• TBD

OUTCOMES

The student will understand how to collect, organize, assess, and document requirements. During this course, workshops will help the student understand effective listening techniques and verbal communication.

LOGISTICS

• Class duration 3 days with workshop
• Instructional materials are provided
• This course is also offered as in-house training and may be combined with other courses.

PREREQUISITES

• None

AUDIENCE

• Information Technology Management
• Software Development Project Managers
• Product Managers and Product Implementation Teams
• End User Project Managers
• Business Analysts
• Information Technology Managers & Supervisors
• System Developers and Project Team Members
• Consultants and Project Auditors