COURSE SYNOPSIS

This course presents how to effectively use focus groups wherever they can provide value during the life of a project. These sessions can focus on product development, project requirements, customer needs, design elements, implementation strategies, or any topic where multiple people and multiple perspectives are intertwined. The student will understand group dynamics and the need to provide a solid structure when using a focus group to collect information.

BABOK REFERENCE

This course addresses and expands Section 4.5.

An abbreviated set of these materials is included in the IIBA07 course. This course is for a team that wants more in-depth hands-on experience with focus group techniques.

COURSE OUTLINE

TBD

TOPICS

• TBD

OUTCOMES

The student will know how to plan, organize, conduct, and document focus groups.

LOGISTICS

• Class duration is 1 day withworkshops
• Instructional materials are provided
• This course is also offered as in-house training and may be combined with other courses.

PREREQUISITES

• None

AUDIENCE

• Information Technology Management
• Software Development Project Managers
• Product Managers and Product Implementation Teams
• End User Project Managers
• Business Analysts
• Information Technology Managers & Supervisors
• System Developers and Project Team Members
• Consultants and Project Auditors