COURSE SYNOPSIS

This course presents identifying participants for interviews, planning interviews, handling “difficult” interviewees, documenting interview results, reconciling differences, and obtaining approvals.

The student will learn about structured interviews where a pre-defined set of questions are asked, and unstructured interviews, where exploration is used.

BABOK REFERENCE

This course addresses and expands Section 4.7.

An abbreviated set of these materials is included in the IIBA07 course. This course is for a team that wants more in-depth hands-on experience with interviewing techniques.

COURSE OUTLINE

TBD

TOPICS

• TBD

OUTCOMES

The student will understand how to structure, plan, perform, and document interviews in a manner that collects information in a well-written and usable form.

LOGISTICS

• Class duration is 1day with workshops
• Instructional materials are provided
• This course is also offered as in-house training and may be combined with other courses.

PREREQUISITES

• None

AUDIENCE

• Information Technology Management
• Software Development Project Managers
• Product Managers and Product Implementation Teams
• End User Project Managers
• Business Analysts
• Information Technology Managers & Supervisors
• System Developers and Project Team Members
• Consultants and Project Auditors