COURSE SYNOPSIS

This course presents a variety of observation techniques that may be used by a Business Analyst to observe work processes for the purposes of collecting requirements or assessing the impact of a proposed change on a system.

Two primary techniques are examined: passive (invisible) or active (visible). Passive techniques include direct observation, logging, video work flow documentation (with MS-PowerPoint ©) or other tools. Active techniques include interactive participation, actual work performance.

BABOK REFERENCE

This course addresses and expands Section 4.8.

An abbreviated set of these materials is included in the IIBA07 course. This course is for a team that wants more in-depth hands-on experience with observation techniques.

COURSE OUTLINE

TBD

TOPICS

• TBD

OUTCOMES

The student will understand a variety of observation techniques, how to use them, and how to document the findings.

LOGISTICS

• Class duration is 1 day with workshops
• Instructional materials are provided
• This course is also offered as in-house training and may be combined with other courses.

PREREQUISITES

• None

AUDIENCE

• Information Technology Management
• Software Development Project Managers
• Product Managers and Product Implementation Teams
• End User Project Managers
• Business Analysts
• Information Technology Managers & Supervisors
• System Developers and Project Team Members
• Consultants and Project Auditors