COURSE SYNOPSIS

This course presents how to identify the need for, write, distribute, and analyze questionnaires or surveys. Two types of surveys are included in this course: Closed (the respondent is asked to select from pre-defined answer sets); and Open-Ended (the respondent can answer the questions free-form).

Various methods of distribution (e-mail, form, online/web) are all explored. Various approaches and tools will be reviewed.

BABOK REFERENCE

This course addresses and expands Section 4.12. An abbreviated set of these materials is included in the IIBA07 course. This course is for a team that wants more in-depth hands-on experience with questionnaire techniques.

COURSE OUTLINE

TBD

TOPICS

• TBD

OUTCOMES

The student will understand how to identify the need for a questionnaire or survey, how to organize and distribute it, how to collect, analyze, and summarize results.

LOGISTICS

• Class duration is 1 day with workshops
• Instructional materials are provided
• This course is also offered as in-house training and may be combined with other courses.

PREREQUISITES

• None

AUDIENCE

• Information Technology Management
• Software Development Project Managers
• Product Managers and Product Implementation Teams
• End User Project Managers
• Business Analysts
• Information Technology Managers & Supervisors
• System Developers and Project Team Members
• Consultants and Project Auditors