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or call us at:
(800) 379-1811
Internal
Consulting Skills
for
Information Technology Professionals
A Three-Day Instructor Led Course
Course
Synopsis
The role of the Information Technology organization is undergoing a revolutionary
change. The need to develop or deliver comprehensive business solutions
combined with emerging technologies has resulted in a fundamental shift
in the roles and responsibilities of the I.T. staff. Information Technology
professionals are now required to perform as internal consultants within
their organization in addition to their traditional roles.
This seminar teaches the essential skills and techniques needed to transform
traditional systems developers and service providers into effective internal
I.T. consultants. Internal consulting requires that the I.T. organization
view itself in a new light. This seminar begins by exploring and outlining
the importance of consulting concepts and how each I.T. organization can
develop a unique strategy for offering and delivering consulting services
to their clients.
The roles, responsibilities, methods and techniques of successful internal
consultants are examined, as well as practiced in case study exercises.
To perform as an internal consultant new or improved skills will be required.
To fortify the abilities and effectiveness of I.T. professionals this
seminar teaches client needs analysis, active listening, desirable personal
behaviors, meeting planning and execution, proposal development, report
writing, and formal presentations. This course explores new avenues of
thinking, approaches and self-image.
The goal is to develop consulting skills which result in effective and
collaborative partnerships between
clients and internal consultants.
Course Contents
During this course the student will develop essential analytical and consulting
skills
needed for the effective performance of a business analysis project. While
performing case study
exercises the student will learn to document existing business processes
and define workable
specifications for new business solutions.
When this course has been completed, the attendee will have developed
new skill sets and tools
for performing business analysis projects.
Goals of the Course
To achieve an understanding of business analysis and process engineering techniques.
To gain an understanding of the role of the business consultant and/or business analyst.
To present a generalized model for performing business process analysis.
Instructional Focus
Through lecture, exercises and hands-on experience the attendees will learn:
The Role of Consulting in Information Services
How to Develop Internal Information Services Consulting Plans
Methods and Practices used by Successful Consultants
How to Plan an Internal Consulting Engagement
Effective Listening and Feedback Skills
How to Plan and Conduct Effective Meetings
Documenting Client Needs
How to Prepare a Written Proposal
Delivering Formal Presentations
How to Obtain Client Feedback and Manage Issues
Arriving at a Win-Win Consulting Agreement
As the course progresses each attendee will focus on developing the skills that are necessary to be a successful internal consultant. Additionally, several key topics will be addressed:
Establishing and Maintaining a Professional Consulting Image
Common Consulting Pitfalls and How to Avoid Them
Gaining and Maintaining Client Acceptance and Trust
Ensuring Project Success through Continued Consulting Support
Developing a Consulting Transition Strategy and Plan
Logistics
Class duration is variable, standard class is 3 days.
Course contents may be customized to meet your company needs.
Extensive instructional materials are provided.
This course is offered as in-house training or webcast.
Audience
Business Analysts
System Analysts
Business and End Users
Information Technology or Software Development Project Managers
Product Managers and Product Implementation Teams
Information Technology Managers & Supervisors
System Developers and Project Team Members
Consultants and Project Auditors
Any professional requiring a sound knowledge of internal consulting techniques.
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