The role of the Information Technology organization is undergoing a revolutionary change. The need to develop or deliver comprehensive business solutions combined with emerging technologies has resulted in a fundamental shift in the roles and responsibilities of the I.T. staff. Information Technology professionals are now required to perform as internal consultants within their organization in addition to their traditional roles.  The consulting-based courses in this curriculum address how to approach interaction with internal customers in a more consultative fashion.

Additionally, many new IT supervisors and managers require a variety of broad skills to effectively manage technical staffs. As a supervisor or manager, the primary objective is to lead and motivate people to perform to the best of their ability in a timely manner. Managing a technical staff can be challenging, and the managerial courses address both general managerial practices and many practices that are unique to the IT environment.

The content covers a wide variety of management skills such as leadership, motivation, objective setting, delegation, staff development, problem solving, communication, teamwork, and personnel management.

When our courses are completed, the participant should feel confident to approach new consulting-oriented or IT managerial assignments with the knowledge of internal consulting and managerial techniques required for a successful customer service and team management.